FAQ

Do I require a doctor’s referral?

No. But there may be issues that overlap with your doctor’s treatment plan. When this occurs we will consult with your doctor to ensure the best possible treatment outcomes.

What style of physiotherapy treatment will I receive?​

Marina Crichton Physiotherapy adopts a holistic approach to treating a wide range of joint, muscle and nerve injuries. We look at the whole body and apply bio-mechanical assessment techniques and treatments. We take a hands-on approach with a minimum of electrotherapy. A treatment plan can involve one or a combination of techniques including massage, mobilisation, muscle energy technique, strengthening and stretching exercises, traction and ultrasound.​

What is Physiotherapy?

Physiotherapists are trained to evaluate and improve movement and function of the body, with particular attention to physical mobility, balance, posture, fatigue, and pain. The physical therapy program typically involves (1) educating the person about the physical problem with which he or she is presenting. (2) designing an individualized exercise program to address the problems, and (3) enhancing mobility and energy conservation through the use of a variety of mobility aids and adaptive equipment.​

What time should I arrive?

On your first visit to us you are asked to arrive 15 minutes early in order to complete the registration form.​

What should I wear?​

It may be necessary for the physiotherapist to request you to remove some garments in order to access the area requiring treatment. It is therefore advisable to wear appropriate and comfortable clothing. Shorts are often suitable for treatments. For sport running injuries please bring your running shoes or relevant sports shoes eg. football boots. For other foot problems please bring your normal shoes for the physiotherapist to view.

What should I bring?​

If you have any of the following it is recommended that you bring them with you:

  • Referrals from your referring doctor or GP’s details
  • Any x-rays or medical referral letters
  • Health insurance details and card
  • Bring a smile and a positive attitude. You will be required to participate in your treatment program in a positive way, to get the best and quickest results. Remember, we are helping you to help yourself.

What are the fees?​

Payment will be required following each treatment. We have direct electronic claiming from a majority of major healthfunds. Payments can also be made by Eftpos, Credit Card, Cheque or Cash. Rebates are available from many ‘extras’ Health Insurance Schemes, Sports Insurance Policies, Workcover, Department of Veterans Affairs (DVA) and Third Party Insurers.

Rebates are available through many ‘EXTRAS’ Health Insurance Schemes and Sports Insurance Policies.

Marina Crichton Physiotherapy is accredited providers for Workers Compensation Insurers, Comcare, Transport Accident Commission [TAC] and Department of Veterans’ Affairs [DVA].

Contact us for current rates.

Do you have a privacy policy?

Your privacy is important to us.

As at 21 December 2001, new privacy laws came into operation as a result of public concern about how personal information is used.

Our Physiotherapy Practice is bound by the Privacy Amendment (Private Sector) Act 2000, and operates in accordance with the Code of Conduct of the Australian Physiotherapy Association.

This practice takes great care to ensure that our information records are accurate and are treated with full regard to the privacy of our patients. We are pleased to discuss our procedures with you, and to amend any inaccuracies.

We collect information that is necessary for good health care. The information we hold may be disclosed only to persons involved in your treatment. We aim to ensure any information we hold is accurate, complete and up-to-date.

Our staff may be involved in research on health issues however the information will not identify our patients.

Health information may also be used for quality assurance or clinical audit activities, which help improve the treatment and service we provide. Data used for this purpose is de-identified wherever possible, to protect the privacy of our patients.

Our health records are kept in a secure location for staff access only. Security measures include restricted access, clauses in employee agreements requiring confidentiality, document shredding protocols and electronic security.

If you would like to discuss any aspects of our privacy policy, please advise your treating physiotherapist.